Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ashley Brown

Ashley Brown

April 10, 2024

5  out of  5 rating by Ashley Brown
"Michelle did an AMAZING job following up with me on my renters and auto insurance requests. Moving across country is a huge feat and the level of customer service, quick response time and professionalism that Michelle provided made this process much less painful than it could have been. Thanks again for everything!"
Profile photo of Bill Hendry

Bill Hendry

December 11, 2023

5  out of  5 rating by Bill Hendry
"After my auto insurance went up considerably (no accidents or significant claims -- one small claim for a chipped windshield that was repaired by Safelite) with a different insurance carrier, I started shopping around and it included State Farm Insurance. After I submitted an online questionnaire and received a quote, I was contacted by Brandon Von Unruh from Brian Hick's State Farm office. Brandon reviewed my choices and made suggestions and provided a complete quote for both auto and home. Bottom line is that I got better insurance for less than I was paying for my previous insurance carrier. Highly recommend Brandon, as he was responsive in both email and by phone, courteous, professional, and personable. In a world where customer service is lacking, it was a pleasant surprise. Highly recommend."
Profile photo of Amanda Villnave

Amanda Villnave

December 6, 2023

5  out of  5 rating by Amanda Villnave
"Brandon is awesome! Quick responses every time and knows his stuff."
Profile photo of Sarah Sheheen

Sarah Sheheen

November 29, 2023

5  out of  5 rating by Sarah Sheheen
"Brandon helped me set up my life insurance policy. He was super helpful, answered all of my questions & was extremely knowledgeable. Would definitely recommend him for your insurance needs"
Profile photo of Cody Whiren

Cody Whiren

November 21, 2023

5  out of  5 rating by Cody Whiren
"Brandon did a great job of explaining everything and helped save money by bundling renters and car insurance. Highly recommend"
Profile photo of Lamar Mutchler

Lamar Mutchler

November 14, 2023

5  out of  5 rating by Lamar Mutchler
"Outstanding service, Brian Hicks and his staff do their best to make sure I'm getting the right coverage at the lowest price possible. Anytime I've ever had a question or needed something they have done a great job making sure the issue is taken care of. I highly recommend this agency to anyone."
Profile photo of Angela Kerley

Angela Kerley

November 7, 2023

5  out of  5 rating by Angela Kerley
"Brandon von Unruh was amazing to work with. He was super responsive and quick to respond to assist our mutual client"
Profile photo of Casey Peay

Casey Peay

November 6, 2023

5  out of  5 rating by Casey Peay
"I've been working with Brandon, here at Brian Hick's location, for my auto and home insurance needs. He was able to save me so much money on my insurance and he's always responsive and willing to do whatever is necessary to ensure I have a great experience. I highly recommend working with Brandon here at State Farm."
Profile photo of koontz family

koontz family

October 23, 2023

5  out of  5 rating by koontz family
"I worked with Brandon and he was great! I ended up bundling home and car insurance which provided pretty good savings annually!"
Profile photo of Katie Kalivoda

Katie Kalivoda

March 30, 2023

5  out of  5 rating by Katie Kalivoda
"Excellent experience getting homeowner's insurance! Theresa was wonderful to work with."
Profile photo of sonyea


March 10, 2023

5  out of  5 rating by sonyea
"Theresa was excellent helping my sister and I get home owners and life insurance very quickly. She was thorough, efficient, answered every one of our questions and was very polite! Brian has a wonderful crew who stay on top of things and make sure we get all the information we need before making a decision. Brian has never disappointed me."
Profile photo of Dana Fowler

Dana Fowler

March 7, 2023

1  out of  5 rating by Dana Fowler
"Worst agent ever Brian will use you and then tell lies on you!! Very unprofessional and has mental issues he needs to deal with, just ridiculous to treat others like he does..."
Profile photo of robertneil torres

robertneil torres

December 22, 2022

5  out of  5 rating by robertneil torres
"Theresa is Always willing to help and make sure my payment is on time. Extremely nice on the phone, never has a bad attitude and you see she loves her career. Keep it Rockin."
Profile photo of Scottie VanHook

Scottie VanHook

November 23, 2022

5  out of  5 rating by Scottie VanHook
"I have been a Customer with the Brian Hicks State Farm Insurance Agency for many Years. My Home and Vehicles are Insured. The Agency provides me with “A Comfort Level” and a “Piece of Mind” and are Committed to the Mission of their Slogan, “Like a Good Neighbor, State Farm is There”. I have been Especially Impressed with Ms. Theresa Dotson who is an Account Representative with the State Farm Agency. Recently, One (1) of my Vehicles was Damaged from an Unfortunate Encounter with a Deer. I called and Alerted Ms. Dotson regarding the Accident and she was “Very Helpful” providing me with the Appropriate Steps for Filing a Claim. My Overall Experience with Ms. Dotson was Very Positive. I Rate her Services as “Excellent A++++++” because she was “A Great Listener, Very Courteous, Kind, Informative, Professional, and Exemplified State Farm’s Commitment to its Mission”. Ms. Dotson is most Definitely “The Best” Account Representative that I have Encountered, and I would recommend Anyone in need of Insurance to Access her Services without Reservation."
Profile photo of Derrick Hankins

Derrick Hankins

November 22, 2022

5  out of  5 rating by Derrick Hankins
"I needed a policy for my business and I contacted Theresa of the Brian Hicks agency. She had me up and running In less than an hour. She was very easy to work with and I will be switching more policies over to them. I will be singing their praises to everyone I know. Thanks Theresa!"
Profile photo of Angelita Saxton

Angelita Saxton

November 15, 2022

5  out of  5 rating by Angelita Saxton
"Theresa is amazing. She was patient with me and all the questions I had. She was able to take a look at my policy and show me how I could save money. I could tell she genuinely cared about making sure I was happy and felt comfortable with the changes I made."
Profile photo of Latoya Harrison

Latoya Harrison

November 3, 2022

5  out of  5 rating by Latoya Harrison
"Theresa was great! She helped me get everything I needed in a short time frame without me having to visit the office!"
Profile photo of Crystal VanOver

Crystal VanOver

August 2, 2022

5  out of  5 rating by Crystal VanOver
"Brian Hicks was awesome to worth with. He took his time and went over everything. Brian returned my calls promptly was able to answer all of my questions. His attention to detail and working within my budget made it very easy and convenient. Highly recommend!!"
Profile photo of Jennifer Baker

Jennifer Baker

July 20, 2022

5  out of  5 rating by Jennifer Baker
"Justin is the best!! He was very prompt in taking care of the change I needed for my insurance. It was time sensitive and he was on top of it to ensure I had the document I needed in time! Very professional, knowledgeable, and great communication. Thanks again for another great experience with Brian Hicks State Farm!"
Profile photo of Lirong Xiang

Lirong Xiang

July 7, 2022

5  out of  5 rating by Lirong Xiang
"Great service!"
Profile photo of Bria Gadson

Bria Gadson

July 6, 2022

5  out of  5 rating by Bria Gadson
"I love working with Theresa she's professional, efficient and prompt. She has made my insurance experience wonderful 😍 Thank you so much"
Profile photo of Valerie Knight

Valerie Knight

July 5, 2022

5  out of  5 rating by Valerie Knight
"Called in to see about why my insurance increased and Done with Theresa and she really helped me understand my options to save money"
Profile photo of A Treweek

A Treweek

June 30, 2022

5  out of  5 rating by A Treweek
"Loved our agent, Theresa!"
Profile photo of Patrick Rondo

Patrick Rondo

May 27, 2022

1  out of  5 rating by Patrick Rondo
"Moved out of North Carolina canceled polices with them and went with State Farm in new state. Brian Hicks office is still charging me for insurance in North Carolina. When calling them or emailing them there is no answer. When calling corporate number they also reached out to the office and got no answer. They have charged me 2 for coverage that I already have.."
Profile photo of Joe Konopski

Joe Konopski

March 16, 2022

4  out of  5 rating by Joe Konopski
"Associates Justin and William were very helpful and easy to talk to I'm definitely glad I choose them for my insurance office"