State Farm® Insurance Agent Brian Hicks

"In an era when outstanding customer service has become incredibly rare, I was so pleased and impressed to have Michelle Gilbert at the Brian Hicks State Farm Office in Apex assist me with my comprehensive insurance needs. Having recently moved to the area, I needed "The Big Three" (Homeowners, Auto and Umbrella policies). Not only is Michelle pleasant to work with and very knowledgeable, she went the extra steps to ask pointed questions about my situation, my goals and expectations. This allowed her to truly customize the policies for my specific needs. Michelle even made insightful suggestions about coverage limits compared to deductibles and policy costs with the goal of leveraging the benefits of the coverages while still being price sensitive. As an example, Michelle pointed out that for only a small amount more, I could almost double the coverage limit on my Umbrella Policy. We live in a society that is very litigious and jury awards have gotten out of control. After listening to Michelle's thoughts, purchasing the additional coverage was a "no brainer". I am genuinely looking forward to working with Michelle for many years to come!"

"It's always a pleasure dealing with Michelle Gilbert the Multiple Line Representative, this employee will go over and beyond to ensure all my question, needs and concerns are met. I have been with State Farm for years, and she has made every experience one to remember, she is always pleasant and willing to resolve any situation that may arise. This employee has made my decision to stay with State Farm Insurance worth while. Ms. Gilbert, i wish many employees would exemplify your work ethics and customer service you display. Thank you always for your dedication on always surpassing my every Insurance need."

"Had An issue with my insurance and contacted my insurance agent and they got the issue resolved very quickly. Very satisfied with their customer service."

"Very thorough and patient with all my questions. Thank you Brian Hicks!!"

"Awful experience working with the team. I found another team at State Farm, and they were able to resolve the problem. Never believe what this team promised. I have tried to talk to them with no less than 13 calls within a month, and they just asked me to wait and wait. I will share more details later. Plan to write a formal letter to State Farm to share my concerns."

"Michelle did an AMAZING job following up with me on my renters and auto insurance requests. Moving across country is a huge feat and the level of customer service, quick response time and professionalism that Michelle provided made this process much less painful than it could have been. Thanks again for everything!"

"After my auto insurance went up considerably (no accidents or significant claims -- one small claim for a chipped windshield that was repaired by Safelite) with a different insurance carrier, I started shopping around and it included State Farm Insurance. After I submitted an online questionnaire and received a quote, I was contacted by Brandon Von Unruh from Brian Hick's State Farm office. Brandon reviewed my choices and made suggestions and provided a complete quote for both auto and home. Bottom line is that I got better insurance for less than I was paying for my previous insurance carrier. Highly recommend Brandon, as he was responsive in both email and by phone, courteous, professional, and personable. In a world where customer service is lacking, it was a pleasant surprise. Highly recommend."

"Brandon is awesome! Quick responses every time and knows his stuff."

"Brandon helped me set up my life insurance policy. He was super helpful, answered all of my questions & was extremely knowledgeable. Would definitely recommend him for your insurance needs"

"Brandon did a great job of explaining everything and helped save money by bundling renters and car insurance. Highly recommend"

"Outstanding service, Brian Hicks and his staff do their best to make sure I'm getting the right coverage at the lowest price possible. Anytime I've ever had a question or needed something they have done a great job making sure the issue is taken care of. I highly recommend this agency to anyone."

"Brandon von Unruh was amazing to work with. He was super responsive and quick to respond to assist our mutual client"

"I've been working with Brandon, here at Brian Hick's location, for my auto and home insurance needs. He was able to save me so much money on my insurance and he's always responsive and willing to do whatever is necessary to ensure I have a great experience. I highly recommend working with Brandon here at State Farm."

"I worked with Brandon and he was great! I ended up bundling home and car insurance which provided pretty good savings annually!"

"Excellent experience getting homeowner's insurance! Theresa was wonderful to work with."

"Theresa was excellent helping my sister and I get home owners and life insurance very quickly. She was thorough, efficient, answered every one of our questions and was very polite! Brian has a wonderful crew who stay on top of things and make sure we get all the information we need before making a decision. Brian has never disappointed me."

"Worst agent ever Brian will use you and then tell lies on you!! Very unprofessional and has mental issues he needs to deal with, just ridiculous to treat others like he does..."

"Theresa is Always willing to help and make sure my payment is on time. Extremely nice on the phone, never has a bad attitude and you see she loves her career. Keep it Rockin."

"I have been a Customer with the Brian Hicks State Farm Insurance Agency for many Years. My Home and Vehicles are Insured. The Agency provides me with “A Comfort Level” and a “Piece of Mind” and are Committed to the Mission of their Slogan, “Like a Good Neighbor, State Farm is There”. I have been Especially Impressed with Ms. Theresa Dotson who is an Account Representative with the State Farm Agency. Recently, One (1) of my Vehicles was Damaged from an Unfortunate Encounter with a Deer. I called and Alerted Ms. Dotson regarding the Accident and she was “Very Helpful” providing me with the Appropriate Steps for Filing a Claim. My Overall Experience with Ms. Dotson was Very Positive. I Rate her Services as “Excellent A++++++” because she was “A Great Listener, Very Courteous, Kind, Informative, Professional, and Exemplified State Farm’s Commitment to its Mission”. Ms. Dotson is most Definitely “The Best” Account Representative that I have Encountered, and I would recommend Anyone in need of Insurance to Access her Services without Reservation."

"I needed a policy for my business and I contacted Theresa of the Brian Hicks agency. She had me up and running In less than an hour. She was very easy to work with and I will be switching more policies over to them. I will be singing their praises to everyone I know. Thanks Theresa!"

"Theresa is amazing. She was patient with me and all the questions I had. She was able to take a look at my policy and show me how I could save money. I could tell she genuinely cared about making sure I was happy and felt comfortable with the changes I made."

"Theresa was great! She helped me get everything I needed in a short time frame without me having to visit the office!"

"Brian Hicks was awesome to worth with. He took his time and went over everything. Brian returned my calls promptly was able to answer all of my questions. His attention to detail and working within my budget made it very easy and convenient. Highly recommend!!"

"Justin is the best!! He was very prompt in taking care of the change I needed for my insurance. It was time sensitive and he was on top of it to ensure I had the document I needed in time! Very professional, knowledgeable, and great communication. Thanks again for another great experience with Brian Hicks State Farm!"

"I love working with Theresa she's professional, efficient and prompt. She has made my insurance experience wonderful 😍 Thank you so much"