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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


March 10, 2023

5  out of  5 rating by sonyea
"Theresa was excellent helping my sister and I get home owners and life insurance very quickly. She was thorough, efficient, answered every one of our questions and was very polite! Brian has a wonderful crew who stay on top of things and make sure we get all the information we need before making a decision. Brian has never disappointed me."

Dana Fowler

March 7, 2023

1  out of  5 rating by Dana Fowler
"Worst agent ever Brian will use you and then tell lies on you!! Very unprofessional and has mental issues he needs to deal with, just ridiculous to treat others like he does..."

robertneil torres

December 22, 2022

5  out of  5 rating by robertneil torres
"Theresa is Always willing to help and make sure my payment is on time. Extremely nice on the phone, never has a bad attitude and you see she loves her career. Keep it Rockin."

Scottie VanHook

November 23, 2022

5  out of  5 rating by Scottie VanHook
"I have been a Customer with the Brian Hicks State Farm Insurance Agency for many Years. My Home and Vehicles are Insured. The Agency provides me with “A Comfort Level” and a “Piece of Mind” and are Committed to the Mission of their Slogan, “Like a Good Neighbor, State Farm is There”. I have been Especially Impressed with Ms. Theresa Dotson who is an Account Representative with the State Farm Agency. Recently, One (1) of my Vehicles was Damaged from an Unfortunate Encounter with a Deer. I called and Alerted Ms. Dotson regarding the Accident and she was “Very Helpful” providing me with the Appropriate Steps for Filing a Claim. My Overall Experience with Ms. Dotson was Very Positive. I Rate her Services as “Excellent A++++++” because she was “A Great Listener, Very Courteous, Kind, Informative, Professional, and Exemplified State Farm’s Commitment to its Mission”. Ms. Dotson is most Definitely “The Best” Account Representative that I have Encountered, and I would recommend Anyone in need of Insurance to Access her Services without Reservation."

Derrick Hankins

November 22, 2022

5  out of  5 rating by Derrick Hankins
"I needed a policy for my business and I contacted Theresa of the Brian Hicks agency. She had me up and running In less than an hour. She was very easy to work with and I will be switching more policies over to them. I will be singing their praises to everyone I know. Thanks Theresa!"

Angelita Saxton

November 15, 2022

5  out of  5 rating by Angelita Saxton
"Theresa is amazing. She was patient with me and all the questions I had. She was able to take a look at my policy and show me how I could save money. I could tell she genuinely cared about making sure I was happy and felt comfortable with the changes I made."

Latoya Harrison

November 3, 2022

5  out of  5 rating by Latoya Harrison
"Theresa was great! She helped me get everything I needed in a short time frame without me having to visit the office!"

Crystal VanOver

August 2, 2022

5  out of  5 rating by Crystal VanOver
"Brian Hicks was awesome to worth with. He took his time and went over everything. Brian returned my calls promptly was able to answer all of my questions. His attention to detail and working within my budget made it very easy and convenient. Highly recommend!!"

Jennifer Baker

July 20, 2022

5  out of  5 rating by Jennifer Baker
"Justin is the best!! He was very prompt in taking care of the change I needed for my insurance. It was time sensitive and he was on top of it to ensure I had the document I needed in time! Very professional, knowledgeable, and great communication. Thanks again for another great experience with Brian Hicks State Farm!"

Lirong Xiang

July 7, 2022

5  out of  5 rating by Lirong Xiang
"Great service!"

Bria Gadson

July 6, 2022

5  out of  5 rating by Bria Gadson
"I love working with Theresa she's professional, efficient and prompt. She has made my insurance experience wonderful 😍 Thank you so much"

Valerie Knight

July 5, 2022

5  out of  5 rating by Valerie Knight
"Called in to see about why my insurance increased and Done with Theresa and she really helped me understand my options to save money"

A Treweek

June 30, 2022

5  out of  5 rating by A Treweek
"Loved our agent, Theresa!"

Patrick Rondo

May 27, 2022

1  out of  5 rating by Patrick Rondo
"Moved out of North Carolina canceled polices with them and went with State Farm in new state. Brian Hicks office is still charging me for insurance in North Carolina. When calling them or emailing them there is no answer. When calling corporate number they also reached out to the office and got no answer. They have charged me 2 for coverage that I already have.."

Joe Konopski

March 16, 2022

4  out of  5 rating by Joe Konopski
"Associates Justin and William were very helpful and easy to talk to I'm definitely glad I choose them for my insurance office"

Winifred Ashcroft

February 24, 2022

5  out of  5 rating by Winifred Ashcroft
"I did a phone conversation with Justin and set up a new bundle account. Very easy to do and Justin was knowledgeable and took the time to "talk". I recommend Brian Hicks Agency for two reasons: 1. Agency is in-state local and close to my residence, and 2. Saved we a ton of money! Thank you!"

Cindy Tedder

September 8, 2021

5  out of  5 rating by Cindy Tedder
"After my accident they settled the claim quickly and efficiently."

Jamie Nunn

August 18, 2021

5  out of  5 rating by Jamie Nunn
"Recently moved to NC from AZ and the process of switching everything over was relatively simple. Jessica was AWESOME at answering all questions and getting everything handled in a timely manner. Scenarios such as this is why I stay committed to State Farm. Thanks Jessica for everything!!"


August 18, 2021

5  out of  5 rating by Ashley
"Great customer service.....and Great prices for all the insurance I have"

jonathan pittman

June 9, 2021

5  out of  5 rating by jonathan pittman
"I was out of town needed something faxed and they did it for me without hesitation I appreciate they’re friendliness and welcoming staff"

Michael Jones

June 3, 2021

5  out of  5 rating by Michael Jones
"The State Farm team at Brian Hicks is top notch! Almost 10yrs with him and he continues to give me the best rate, not to mention professionalism from him and his team. Always reaching out and looking to save me and my family money as well as unbelievable coverage for my insurance needs. Thank you Guys! Keep up the good work!"

Andrea Rutledge

June 2, 2021

5  out of  5 rating by Andrea Rutledge
"Customer service is great I spoke to a lady named Jessica and she help me out fairly quickly five stars in my book"

Tawana Davis

June 2, 2021

5  out of  5 rating by Tawana Davis
"I have been with State Farm for several years. They have provided exceptional customer service. I appreciate a company who takes care of my immediate needs and resolved issues to the best of their abilities in a timely manner. I could not have asked for any better insurance company. Thank You!!"

Patricia Tyler

May 26, 2021

5  out of  5 rating by Patricia Tyler
"I have the Best car Inc. In Spring Lake always really to help me and very nice thank you Mr. Brian keep up the good work ."

Thomas Travis

May 21, 2021

5  out of  5 rating by Thomas Travis
"The customer service that they have and have extended to me is second to none. Very courteous and respectful and prompt with answers to questions. I most definitely recommend this insurance office overall the rest."